Microsoft has officially addressed the recent wave of account suspensions reported by Microsoft Rewards users, offering an explanation and a resolution to the issue. These suspensions left many participants frustrated, especially as they claimed they hadn’t violated any program rules.
What Caused the Suspensions?
Initially, users began noticing that their Microsoft Rewards accounts were being flagged and suspended for alleged violations. These ranged from accusations of having multiple accounts, providing false information, using the program in unsupported regions, or leveraging bots or VPNs to accrue points unfairly. However, many users denied engaging in any such activities, sparking concerns about the validity of the suspensions.
In response, Microsoft acknowledged that an internal issue had inadvertently caused these account suspensions. While the company has not disclosed the specifics of the problem, speculation among users suggests that updates to anti-cheat detection systems may have malfunctioned.
The Fix and Account Restoration
Microsoft acted quickly to resolve the issue, implementing a fix to reinstate accounts that were wrongfully flagged. According to the official statement, affected accounts should return to normal “within the next several hours.” Users have since reported that their accounts, including their points from Xbox Game Pass quests and other tasks, have been restored to their original states.
What If Your Account Isn’t Restored Yet?
Not every account was immediately restored following the fix. Some users noted that they needed to log out and back into the rewards program or restart their devices entirely to see the updates. For those still experiencing issues, Microsoft recommends contacting their support team for further assistance.
A History of Microsoft Rewards Hiccups
Microsoft Rewards, while generally well-received, has faced occasional criticism for altering rewards structures or payout amounts. However, despite these occasional missteps, the program continues to offer tangible benefits, such as gift cards and free Xbox Game Pass subscriptions.
With this latest incident, users are hopeful that Microsoft will fine-tune its processes to prevent similar issues in the future. For now, the company has reassured its participants that their accounts—and the points they’ve worked hard to earn—are safe.
