Steam Support has once again come under fire for its lackluster customer service, with players reporting that their tickets are often met with generic, copy-paste responses that fail to address the actual issue. This time, the frustration centers around Dreadzone, where a player submitted a detailed report only to receive a response instructing them to use the in-game flagging system—something they had explicitly stated they had already done in the very first line of their ticket.
For years, Steam users have criticized Valve’s support system for its impersonal approach, with many feeling like their issues are dismissed rather than resolved. The case with Dreadzone is just the latest example of Steam Support seemingly ignoring key details and resorting to automated-like responses that do little to help the player.
“We are customers, not pigs,” the frustrated player remarked after receiving the unhelpful reply. The sentiment echoes a widespread complaint among Steam users who believe that, despite being one of the largest digital distribution platforms, Valve has done little to improve its direct customer support.
This raises an important question: Is Steam Support actually reading customer tickets, or are they simply funneling users through scripted responses to close cases as quickly as possible? Many players believe it’s the latter, with some reporting that they have to reopen tickets multiple times just to get a response that actually acknowledges their problem.
While Steam does offer a report system for in-game issues, it’s clear that this approach doesn’t always work—especially when players are told to repeat actions they’ve already taken. Many are now calling for Valve to improve its support structure, whether by hiring more dedicated agents, implementing an appeal system, or at the very least, ensuring that support representatives actually read the tickets before responding.
As players continue to voice their frustrations, the question remains: Will Steam listen, or will support issues continue to plague the platform? For now, it seems like those who need real assistance are left dealing with an endless loop of unhelpful responses.
