Discord users are once again voicing their frustration after receiving yet another round of copy-paste responses from the platform’s support team. Despite users submitting detailed reports about ignored tickets and unresolved issues, the company continues to send out the same generic replies that offer no actual solutions.
Many have described the experience as infuriating. Even when users directly reference previous replies or explain that their issue has not been addressed, Discord support continues to respond with automated templates that don’t reflect the content of the message at all.
“It’s like they don’t even read what you send them,” one user said. “You could write three paragraphs explaining a privacy concern, and they’ll respond with, ‘If someone contacts you, please report them through the app.’ It’s insulting.”
“Mark” and the Endless Loop of Generic Replies
In one recent case, a user received an email response from a Discord support agent identified only as “Mark.” The message was identical to previous replies from other agents — a clear indicator that the team relies on prewritten scripts rather than reviewing reports individually.
While the agent’s name might differ, the message remains the same: a hollow acknowledgment followed by instructions that completely ignore the issue. The repetition has left many users convinced that real human oversight is virtually gone from the process.
Outsourcing and the Decline of Quality
The ongoing pattern points to Discord’s growing dependence on outsourced support operations. Many of these agents reportedly follow rigid internal procedures that prevent them from deviating from official templates, even when the ticket clearly requires a personalized response.
This approach has backfired. Instead of improving efficiency, it has destroyed the platform’s credibility among long-term users, who now see the support system as a dead end rather than a source of help.
A Platform Losing Touch with Its Community
Discord’s reputation for being community-driven is slipping away. What once felt like a safe, user-focused platform has become bogged down by automation and bureaucracy.
The issue isn’t just about slow responses — it’s about being heard. Users who raise legitimate safety and privacy concerns expect human understanding, not automated dismissal. Discord’s failure to acknowledge this continues to fuel public anger and distrust.
Discord Must Rebuild Trust — or Risk Losing It All
To restore faith in its platform, Discord needs to bring real accountability back into its support structure. That means replacing robotic templates with real human interaction, ending its overreliance on outsourced teams, and ensuring that every user ticket is actually read and understood.
Until then, the message remains clear: Discord may be listening, but it certainly isn’t hearing anyone.
